Introduction and Acceptance

These Terms & Conditions (the "Terms" or this "Agreement") are entered into between you — whether an individual or an entity ("you," the "User," the "Customer") — and Wa7sh Artificial Intelligence, a company headquartered in Amman, Hashemite Kingdom of Jordan (the "Company," "we," "us," "Wa7sh," the "Platform"). These Terms govern your access to and use of the Wa7sh platform and its services, websites, applications, application programming interfaces, and any related content or features (collectively, the "Services").

By accessing the Services, registering an account, or using any part of the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them and by all policies referenced within them, including the Privacy Policy. If you do not agree to any provision of these Terms, you must immediately stop accessing and using the Services.

If you accept these Terms on behalf of a company or legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, in which case "you" refers to that entity.

1. Definitions

Unless the context requires otherwise, the following terms have the meanings set out below wherever they appear in this Agreement:

"Platform" or "Services": the Wa7sh AI marketing platform and all associated websites, applications, APIs, tools, features, and content we make available to you.

"Account": the record created upon your registration that gives you access to the Services.

"Workspace": the isolated environment within which a user's data, campaigns, assets, and account connections are managed, and which may include one or more users depending on your plan.

"Content": any text, images, designs, video, data, or other materials, whether provided by you or generated by the Platform on your behalf.

"Generated Content": the creative and analytical outputs produced by the Platform's AI tools based on your inputs and data.

"Third-Party Services": store platforms, ad platforms, and any external services you connect to the Platform or rely upon to run your campaigns.

"Credits" or "usage units": the units consumed in exchange for using certain Platform features, as described in your plan.

2. Eligibility

You must be of legal age in your jurisdiction and have full capacity to enter into binding contracts in order to use the Services. The Services are intended for commercial and professional use and are not directed to minors.

By accepting these Terms, you represent and warrant that you meet the eligibility requirements, that you have not previously been barred or suspended from using the Services, and that your use of the Services does not violate any law, regulation, or contractual obligation to which you are subject.

We may, at any time, request proof of your eligibility, identity, or authority to represent the entity on whose behalf you are contracting, and we may suspend or terminate your account if such verification cannot be completed.

3. Account, Registration, and Credential Security

To use most Platform features, you must create an account. You agree to provide true, accurate, current, and complete information upon registration and to keep it updated when it changes.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account, whether by you or by anyone you grant access. You agree to notify us immediately of any unauthorized use of your account or any other suspected security breach.

We are not liable for any loss or damage arising from your failure to protect your credentials or from a third party's use of your account resulting from your negligence. We may refuse to register any account or reclaim any username at our reasonable discretion.

4. Workspaces, Users, and Permissions

The Services are organized into isolated workspaces depending on your plan. You may be able to invite other users to your workspace and grant them different permissions.

As the owner or administrator of a workspace, you are responsible for managing the permissions of invited users and for their actions within your workspace, and you acknowledge that you have authorized them to act on your behalf within the scope you granted. You are responsible for ensuring that every user in your workspace complies with these Terms.

Certain capabilities — such as the number of users, stores, or workspaces — may be subject to limits tied to your plan, and we reserve the right to modify these limits with reasonable notice.

5. Subscriptions, Plans, and Free Trial

The Services are offered on a recurring subscription basis according to the plan you choose. The details of the applicable plan — including pricing, billing cycle, limits, features, and any included usage units — are presented within the Platform or on the pricing page at the time of subscription and form an integral part of this Agreement.

We may offer you a free trial period or a promotional offer under terms shown to you at registration. Promotional offers and free trials are subject to additional terms we may specify, and we may modify or discontinue them at any time. Unless you cancel before the trial period ends, your account may automatically convert to a paid subscription under the applicable plan.

We reserve the right to modify our plans, pricing, features, and usage units from time to time. When we make material changes to price or plan, we will endeavor to notify you in advance by a reasonable means, and the change will take effect on the next billing cycle unless stated otherwise.

6. Payment, Billing, and Renewal

By activating a paid subscription, you authorize us — and our approved payment providers — to charge the fees due to the payment method you provide, on a recurring basis according to your plan's billing cycle, until the subscription is canceled.

You agree to provide valid, current payment information and to update it as needed. You are responsible for all fees due on your account, including any applicable taxes or government charges unless stated otherwise. Prices are shown in the currency displayed within the Platform at the time of purchase.

Your subscription renews automatically at the end of each billing cycle unless you cancel before the next cycle begins. If any payment cannot be collected, we may suspend or restrict your access to paid features until outstanding amounts are settled.

7. Usage Units (Credits)

Certain Platform features — such as generating ads, images, video, and advanced analytics — are consumed in exchange for usage units ("Credits"). The Credit allotment included in your plan, how it is consumed, and how to purchase additional units are explained within the Platform.

Some Credits may renew periodically depending on your plan, while separately purchased Credits may not be subject to expiration, as indicated at the time of purchase. Credits do not constitute money or a balance that can be withdrawn or refunded in cash, and they may not be transferred or sold outside the Platform.

We reserve the right to modify Credit pricing or the consumption rates for different features, endeavoring to notify you of any material change.

8. Ad Budgets and Third-Party Spend

Your Wa7sh subscription is entirely separate from the advertising budgets you spend on ad platforms. Any amounts you allocate to advertising campaigns are paid directly to the relevant ad platforms (such as Meta, Google, TikTok, and Snap) under their own terms; they are not paid to us, nor do we collect them on their behalf.

You are solely responsible for your ad budgets and for complying with the policies of every ad platform you use. We do not guarantee any particular advertising outcome — such as sales volume, return on ad spend, reach, or conversions — as these results depend on many factors beyond our control, including your product, market, budget, and platform policies.

9. Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle, and your access to paid features continues until that date unless stated otherwise.

Unless required by applicable law, or unless we expressly state otherwise in a specific plan or offer, fees paid are non-refundable, and no refunds are given for partial billing cycles or for consumed usage units.

Upon cancellation or termination, periodic Credit renewals may stop, and we may delete or restrict access to your data and workspace content after a reasonable period in accordance with our policies and the Privacy Policy.

10. Acceptable Use and Prohibited Activities

You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.

You are prohibited from, among other things: (a) using the Services for any unlawful, fraudulent, or misleading purpose; (b) uploading, generating, or publishing content that infringes the rights of others or intellectual property rights, or that includes defamation, incitement to hatred, or obscene or harmful material; (c) attempting unauthorized access to systems, accounts, or data, or hacking, disrupting, or circumventing the Platform's security measures; (d) using automated software, crawling, or data scraping beyond the use available through our official interfaces; (e) reselling, sublicensing, or commercially exploiting the Services without our written permission; (f) misusing the AI tools to produce misleading or impersonating content or content that violates ad platform policies.

We reserve the right to investigate any suspected violation and to take appropriate action, including suspending or terminating the account and notifying the competent authorities where warranted.

11. Connecting Third-Party Accounts and Platforms

The Platform allows you to connect Third-Party Services, such as store platforms (like Salla and Shopify) and ad platforms, through official authentication mechanisms (OAuth) or their equivalents.

By connecting any Third-Party Service, you represent that you have the necessary authority to do so, and you authorize us to access and process your data in that service to the extent necessary to operate the Services on your behalf. Your use of any Third-Party Service remains subject to that service's terms and policies, and you are responsible for complying with them.

We are not responsible for the availability, accuracy, or performance of Third-Party Services, or for any change they make to their interfaces or policies that may affect the Platform's operation. You may withdraw connection permissions at any time, noting that doing so may restrict certain Platform features.

12. Your Data and License to Use It

You retain all rights in the data and content you upload, connect, or enter into the Platform ("User Data"). We claim no ownership of User Data.

You hereby grant us a worldwide, non-exclusive, royalty-free license, for the duration of your use of the Services, to host, process, copy, display, and transmit User Data to the extent necessary to operate, maintain, improve, and provide the Services to you, including passing it to operational service providers and AI model providers as described in the Privacy Policy.

You represent and warrant that you own the necessary rights and permissions in User Data, and that our processing of it in accordance with your instructions does not violate any law or third-party right. How we collect, use, and protect your data is governed by the Privacy Policy, which forms part of these Terms.

13. Platform Intellectual Property

The Platform and all associated software, designs, logos, trademarks, text, interfaces, and content (excluding your User Data and your Generated Content) remain the exclusive property of us or our licensors and are protected by applicable intellectual property laws.

These Terms grant you no right in the Platform other than a limited, non-exclusive, non-transferable license, for the duration of your subscription, to access and use the Services for your internal commercial purposes in accordance with these Terms. You are prohibited from copying, modifying, creating derivative works from, disassembling, or reverse-engineering the Platform except to the extent expressly permitted by law.

You may not use our trademarks, trade names, or logos without our prior written permission.

14. AI-Generated Content

The Platform generates creative and analytical content by relying on your inputs, your data, and AI models. To the extent permitted by applicable law, the rights to use your Generated Content for commercial purposes related to your business vest in you, while you remain responsible for reviewing it and verifying its suitability before publishing or using it.

You acknowledge that AI-generated content may be inaccurate, incomplete, or unsuitable for a particular context, and, by the nature of this technology, may resemble other outputs. You are solely responsible for the accuracy of the content you publish and for its compliance with the laws and with the policies of the platforms on which you publish it.

We are not responsible for any Generated Content you choose to use or publish, and we do not warrant that it is free of errors or fit for a particular purpose.

15. Feedback

If you provide us with any suggestions, ideas, comments, or proposed improvements regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, non-exclusive right to use and incorporate the Feedback into our services without any obligation or compensation to you, and you acknowledge that we are not obligated to keep it confidential.

16. Service Availability and Modifications

We strive to make the Services continuously and reliably available, but we do not guarantee that they will be available without interruption or free of errors or faults. We may perform scheduled or emergency maintenance, and availability may be affected by factors beyond our control.

We reserve the right to modify, update, improve, discontinue, or change any feature of the Services at any time. When we permanently discontinue a material feature, we will endeavor to notify you by a reasonable means. We are not liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.

17. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including — to the maximum extent permitted by law — the implied warranties of merchantability, fitness for a particular purpose, non-infringement, performance, or continuity.

We do not warrant that the Services will achieve particular results, that the outputs will be accurate, complete, or reliable, that the Services will meet your requirements, or that they will operate without interruption or error. Any reliance you place on the Services or their outputs is at your sole risk.

No advice or information, whether oral or written, obtained from us or through the Services creates any warranty not expressly stated in these Terms.

18. Limitation of Liability

To the maximum extent permitted by applicable law, neither we nor our officers, employees, agents, or licensors will be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, whether arising in contract, tort, or otherwise, and even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services, whatever its cause, will not exceed the total amount you actually paid us for the Services during the twelve (12) months immediately preceding the event giving rise to the liability.

These Terms do not limit or exclude any liability that may not lawfully be limited or excluded.

19. Indemnification

You agree to defend, indemnify, and hold harmless us — and our officers, employees, and agents — from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services or your breach of these Terms; (b) the User Data or content you upload or publish; (c) your violation of any law or of any third-party right; (d) your use of Third-Party Services, ad budgets, or Generated Content.

20. Suspension and Termination

You may terminate this Agreement at any time by canceling your subscription and ceasing use of the Services.

We may suspend your access to the Services or terminate your account, in whole or in part, immediately and without prior notice, if you breach these Terms, if your use poses a legal or security risk to us or others, if amounts due cannot be collected, or if required by law.

Upon termination for any reason, the license granted to you lapses and your access to the Services ceases. Provisions that by their nature should survive termination — such as intellectual property, limitation of liability, indemnification, and governing law — will remain in effect. Please refer to the Privacy Policy regarding the handling of your data after termination.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or in legal or regulatory requirements. When we make material changes, we will endeavor to notify you by a reasonable means, such as an in-Platform notice or by email, before they take effect.

Your continued use of the Services after the updated version takes effect constitutes your acceptance of it. If you do not agree to the updated Terms, you must stop using the Services. The last-updated date is shown at the top of this page.

22. General Provisions

These Terms, together with the policies referenced within them, constitute the entire agreement between you and us regarding the Services, and supersede any prior agreements on the same subject.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force. Our failure or delay in exercising any right does not constitute a waiver of it.

You may not assign your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer them freely. Nothing in these Terms creates a partnership, agency, or joint venture between us.

23. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to its conflict-of-laws rules.

The courts of Amman in the Hashemite Kingdom of Jordan have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you agree to submit to their jurisdiction, unless a mandatory applicable law requires otherwise.

We encourage you to contact us first to resolve any dispute amicably before resorting to litigation.

24. Company Details and Contact

Legal name: Wa7sh Artificial Intelligence Head office: Amman, Hashemite Kingdom of Jordan Phone: +962 79 144 2840

For any inquiries, legal notices, or questions about these Terms, please contact us using the contact details shown above or through the support channels within the Platform.